Refund and Returns Policy

Effective Date: December 31, 2024

At PulseTechHato.net, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your product, we offer a clear and simple return and refund policy. Please review the following terms and conditions carefully to understand your rights and responsibilities.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days from the date of delivery.
  • The item must be in unused and resalable condition, with all original packaging, tags, and accessories included.
  • Proof of purchase is required (order number or receipt).

Please note: We cannot accept returns for items that have been opened, used, or damaged. Additionally, some products, such as disposable items, special-order merchandise, or personalized items, may not be eligible for return.

2. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Us: Email our customer service team at info@pulsetechhato.net with your order number and the reason for your return. We will provide you with a Return Authorization (RA) number.

  2. Pack the Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Write the RA number on the outside of the package.

  3. Ship the Item: Return the item to the following address:

    PulseTechHato.net Returns
    1352 E 95th St,
    Brooklyn, New York, 11236, USA

    You will be responsible for the cost of shipping the item back to us unless the return is due to an error on our part (e.g., defective or incorrect item).

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return requirements. If everything is in order, your refund will be processed as follows:

  • Refund Method: Refunds will be issued to the original method of payment.
  • Processing Time: Please allow up to 7-10 business days for your refund to be processed after we receive your returned item. It may take additional time for the refund to appear on your account, depending on your payment provider.
  • Restocking Fee: A restocking fee of up to 15% may be applied to returns that are not defective, and for items returned after the 30-day return window.

4. Defective or Damaged Items

If you receive a defective or damaged item, please follow these steps:

  1. Contact Us Immediately: Contact us within 7 days of receiving your item by emailing info@pulsetechhato.net. Provide details of the issue, including photographs of the defect or damage if possible.

  2. Return Instructions: We will provide you with a return label at no cost to you for the defective or damaged item, and a full refund or replacement will be issued once we receive the item.

5. Exchanges

If you would like to exchange an item for a different size, color, or model, please follow the same process as a return. Once the original item is returned and inspected, we will issue a refund. You can then place a new order for the exchange product.

6. Non-Returnable Items

Certain products cannot be returned, including but not limited to:

  • Gift cards
  • Downloadable software or digital products
  • Opened or used consumable items (e.g., batteries, film)
  • Customized or personalized products
  • Items marked as “Final Sale” or “Non-Returnable”

7. Contact Information

If you have any questions or need assistance with a return or exchange, please don’t hesitate to reach out to our customer service team:

8. Disclaimer

PulseTechHato.net reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. All changes will be posted on this page with the updated effective date.