Shipping Policy

Effective Date: December 31, 2024

At PulseTechHato.net, we are committed to providing fast, reliable, and affordable shipping services for our customers. This Shipping Policy outlines the terms and conditions for shipping on our website. By making a purchase, you agree to the following terms.

1. Shipping Methods

We offer various shipping methods to meet your needs. The options available will depend on your location and the size of the order. The available methods include:

      • Standard Shipping: Delivery within 5-7 business days (U.S. orders).
      • Expedited Shipping: Delivery within 2-3 business days (U.S. orders).
      • International Shipping: We offer shipping to select international destinations, with delivery times varying based on location.

You will be able to choose your preferred shipping option during checkout, along with the corresponding delivery time and costs.

2. Shipping Costs

      • Domestic Shipping (U.S.): The cost of shipping depends on the size and weight of your order, as well as the shipping method selected. Shipping fees will be calculated at checkout before you confirm your purchase.

      • Free Shipping: We offer free standard shipping on U.S. orders over $50 (excluding taxes). This offer is valid only for orders shipped within the United States.

      • International Shipping: International shipping fees are calculated based on the destination, package weight, and selected shipping method. Please note that additional customs duties and taxes may apply, and these charges are the responsibility of the customer.

3. Order Processing Time

      • Processing Time: Orders are processed within 1-2 business days from the date of purchase. You will receive a confirmation email once your order is placed, and a shipping confirmation email once it has been dispatched.

      • Same-Day Shipping: For orders placed before 12:00 PM (Eastern Standard Time) on business days, we will make every effort to ship the order the same day. However, please note that same-day shipping is not guaranteed for all orders.

      • Processing Delays: During peak periods (e.g., holidays or promotional sales), processing times may be slightly longer. We will notify you if there are any significant delays with your order.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment. For most shipping carriers, you can track your order directly on their website.

If you have any issues with tracking your order, feel free to reach out to us at info@pulsetechhato.net for assistance.

5. Shipping Restrictions

      • Domestic: We currently offer shipping to all 50 states in the United States. We do not ship to U.S. territories or military addresses (APO, FPO).

      • International: We ship to select countries. Shipping fees and delivery times vary based on location. For international shipments, please be aware that customs duties, taxes, and other fees may apply based on the destination country. The customer is responsible for these charges.

      • P.O. Boxes: We do not ship to P.O. Boxes. Please provide a physical address during checkout to ensure successful delivery.

6. Shipping Delays and Lost Packages

While we make every effort to ensure timely delivery, PulseTechHato.net is not responsible for shipping delays caused by the carrier, natural disasters, weather conditions, or other circumstances beyond our control.

      • Delayed Shipments: If your package is delayed due to reasons outside of our control, we will do our best to assist you in resolving the issue, but we cannot guarantee delivery times.

      • Lost Packages: In the rare event that your package is lost in transit, please contact us immediately. We will work with the shipping carrier to locate the package. If it cannot be found, we will help you file a claim or process a replacement order.

7. Signature Required

For high-value orders, we may require a signature upon delivery to ensure the security of the package. If this is the case, you will be notified during checkout.

8. Returns and Exchanges

      • Return Shipping: If you need to return an item, please refer to our Return and Refund Policy for more details. The cost of return shipping is typically the responsibility of the customer, unless the return is due to an error on our part.

      • Exchanges: Exchanges are only accepted for damaged or defective items. If you wish to exchange an item, please contact our customer support team at info@pulsetechhato.net for further instructions.

9. Contact Information

If you have any questions about shipping or need assistance with your order, please don’t hesitate to contact us:

By completing your order, you acknowledge and agree to these Shipping Policy terms. Thank you for shopping with PulseTechHato.net! We aim to provide you with a smooth and reliable shipping experience.